For project leads; request a Box folder structure for your project.
Help with infrastructure-oriented software tools, including project tools developed by IT.
Request access to a fax line
Report problems with software and online services, including Box and Smartsheet.
Support for Inside WestEd, including the online applications found under All My Active Items.
Request help with OKTA setup, and multifactor authentication & password resets. Okta is currently WestEd’s identity and access management provider.
Request for standard and non white sheet approved software. NOTE: For new software requests, depending on the software, 5 business days are required to procure and install the requested software.
Request access to WestEd Enterprise Tableau Server or request assistance with access issues.
Request Virtual Desktop Interface (VDI)
Includes technical support for Zoom, including Zoom enabled conference rooms.