WestEd supported software, online services, and business tools.

Services (10)

Box Folder Structure Request for Projects

For project leads; request a Box folder structure for your project.

Business System Support

Help with infrastructure-oriented software tools, including project tools developed by IT.

Fax Request

Request access to a fax line

General Software Issues

Report problems with software and online services, including Box and Smartsheet.

Intranet Support

Support for Inside WestEd, including the online applications found under All My Active Items.

Okta SSO

Request help with OKTA setup, and multifactor authentication & password resets. Okta is currently WestEd’s identity and access management provider.

Software Request

Request for standard and non white sheet approved software. NOTE: For new software requests, depending on the software, 5 business days are required to procure and install the requested software.

Tableau Access/Issues

Request access to WestEd Enterprise Tableau Server or request assistance with access issues.

Virtual Desktop Interface (VDI) Requests

Request Virtual Desktop Interface (VDI)

Zoom Video, Chat, & Phone

Includes technical support for Zoom, including Zoom enabled conference rooms.